L’Unesco recrute un ASSOCIATE IT OFFICER.

Under the overall authority of the Head of Office, the direct supervision of the Administrative Officer and  the ICT Officer in Paris and in close collaboration with the relevant IT services at UNESCO BREDA,  the incumbent will act as as IIEP’s network  technician responsible for resolving ICT-related issues in a timely and efficient manner. In particular the incumbent will:

• Provide first level IT support to all Staff and trainees at IIEP Dakar via the Helpdesk.  Diagnose, detect, solve and follow-up on IT issues which include but are not limited to:

– advising Staff on the proper use of software packages and communication tools such as MS Office and Teams;

– advising Staff on the how to use IIEP remote tools effectively and efficiently;

– data backup and restoration; virus and malware detection, removal and prevention;

– research and retrieval of data from internal and external sources;

– troubleshooting services such as printing, Internet connection.

• Perform System administration of the Office’s virtualized infrastructure including Windows and Linux servers and network attached storage to ensure maximum uptime and availability of resources.
• Coordinate with the Paris IT team for patches, changes, upgrades and deployments.
• Administer the firewall cluster to ensure security of the internal network and accessibility of publicly available services.
• In liason withthe  IT Paris team, Administer and maintain physical IT related infrastructure (servers, telephone, cable and wifi connexions, etc…).
• Administer User and computer accounts including password resets, group memberships and group policies.
• Perform computer imaging and ensure computers are up to date with the latest patches and anti-virus definitions.
• Manages IT stock supplies and spare parts and perform routine repairs.  Contacts manufacturers in case of recalls or repairs under warranty.
• As the focal point, administers the Inventory IT Tool and participates in the inventory monitoring and updates of the Office.