Wave hiring Learning & Development Officer.

Job description

At Wave, the L&D Officer role will involve:

• Training needs assessments
  • Assess the completeness of the Wave staff course catalogue relative to the processes and policies in use.
  • Conduct staff training needs analysis and evaluation to ensure adequate training in order to achieve organization’s OKRs.
• Training material development
  • Design, develop and implement clear and comprehensive entry-level, intermediate and advanced level training curricula.
  • Support the creation of world-class training and coaching content in consultation with workstream owners
  • Create thought leadership in learning and development by researching and socializing leading-edge learning solutions and market trends.
• Training planning and delivery
  • Plan and execute individual training sessions for the team and facilitate site and online training activities and events required to meet business needs within authorized budgets
  • Keep the training calendar up to date
  • Organize team refresher training to address identified training gaps.
  • Lead training sessions when needed and train the trainers
  • Provide logistical support for course development, delivery, evaluation, process measurements, and cost management.
• Training evaluation
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Ensure internal and external training program development and delivery meet company objectives and standards.
  • Oversee site-level train-the-trainer and mentor training program tracking, evaluation and reporting.
  • Quality Assurance and Continuous Improvement Standards for the delivery of Smart Meter, E-Learning and Key Skills Training are to be maintained by respective managers. The review process for all training delivered by their team to maintain quality.

Requirements

• Fluent in French and English – this role will interact regularly with non-French-speaking learners.
• At least 3 years of relevant work experience

Key Details

• Location: Senegal, Côte d’Ivoire or Rwanda.
• You must have work authorization in Senegal, Côte d’Ivoire or Rwanda.
• This is a permanent position.

You might be a good fit if you

• Have prior work experience in a learning & development context; teaching and/or training admin experience in a university, corporate, or government setting is a plus.
• Have excellent organizational and execution skills.
• Enjoy learning and be able to grasp a breadth of fields.
• Teach and present effectively.
• Be able to analyze data at a basic level.
• Use Excel proficiently – You’ll need to prepare basic reports and budgets in Excel. Nothing fancy, but you need to know formulas.
• Have excellent interpersonal skills, be able to produce training content and show up to deliver training sessions.