Wave is hiring a Merchant Distribution Administrative Assistant.

Our mission

We’re making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That’s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We’re solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don’t always work, you can still send money with Wave. In November 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. In 2019, we expanded to Cote d’Ivoire. Now, we have millions of users and are growing fast. Our goal is to make Africa the first cashless continent. And that’s where you come in….

How you’ll help us achieve it

We are looking for a Merchant Distribution Administrative Assistant who is enthusiastic about a challenge and passionate about Wave’s mission and Payments product growth. You will be responsible for specific administrative processing tasks on behalf of the Wave Merchant Distribution team as we rapidly expand our business in Senegal.

In this role, you’ll

• Provide general administrative support to the merchant distribution team
• Assist in the follow-up of files and team dashboards
• Work closely with the Merchant distribution lead on admin tasks management (planning, distributors administration management, days off, recruitment plan, termination plan, etc.)
• Be the focal point of interim firms, prepare and submit distributors monthly salaries – bonuses, etc.
• Work with distribution leads to ensure a smooth on/off-boarding of distributors.
• Benchmark relevant training topics and organize regular training sessions for distributors.
• Follow up closely on distribution supplies in-out stock.
• Respond to all internal and external requests and inquiries related to merchant Distribution
• Prepare activity tracking documents.
• Make outbound calls to conduct surveys on various topics.

Key details

• Location: Dakar, Senegal, with possible travel to other regions
• Work authorization in Senegal required
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. We run performance reviews twice a year and award bonuses to strong performers who have been with the company for more than 6 months.
• We pay 100% of your health care insurance premium cost for yourself and your dependents.
• We support working parents – we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships, fitness classes, and workout equipment.
• Airtime reimbursement
• Free food and a beautiful office space

Requirements

• 2+ years of experience in administration, preferably supporting field teams.
• Good English.
• Fluent in Wolof and French
• Bachelors degree in Human Resources, Administration or related field.
• Secondary degree education in Project Management, Communications, International Relations, Business Management, or a comparable field will be an added advantage.
• Proficiency with Excel and are very comfortable with technology (Google Suite, Slack, Quip, MS Office)

You might be a good fit if you

• Demonstrate outstanding project and process management skills
• You are highly organized and detail-oriented – you like to roll up your sleeves and get down to business.
• You have an enthusiasm for repetitive tasks.
• You are motivated to tackle tasks, complete them efficiently and move on to the next.
• You are curious collaborative in your approach to problems, and you are willing to think outside the box when faced with potential obstacles.
• You adapt quickly to changing priorities and conditions and deal effectively with complexity and change.
• Have worked for a remote company before and able to work independently.
• Are Mac literate, and are comfortable troubleshooting technical issues; * You have a good understanding of how to work with a variety of technologies.

Our team

• We have a rapidly growing in-country team in Senegal, Côte D’Ivoire, Mali and Uganda, plus remote team members spread across the world. We’re deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You’ll own your own projects at every stage, from understanding the problem to monitoring your solution in production.
• We’re backed by world-class investors including Sequoia, Stripe, Founders Fund, Ribbit Capital, Y Combinator, and the cofounders of PayPal.

How to apply

Fill out the form below, and upload a resume plus a cover letter, both written in English, describing your interest in Wave and the role. We review applications on a rolling basis.

Wave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Cosing date : 14 February 2022.