Title: Deputy COO

Location: Dakar, Senegal

About myAgro

myAgro is an award-winning non-profit social enterprise based in West Africa. myAgro has pioneered a mobile savings model that allows farmers to invest their own funds in high-quality seed, fertilizer, and training and increase their harvest and income by 50-100%. In the next few years, myAgro will scale to work with over 1M farmers in the region and we want great people to help us get there. Learn more from myAgro here.

About the Role

myAgro is going through a period of growth as we move into a phase of scaling operations. To continue on this trajectory, we’re looking for a qualified Deputy COO to who will report to the Managing Director, Operations and work across the entire organization to drive performance improvement. The Deputy COO will have an immediate impact on productivity, streamlining strategic projects, overseeing the development of our supply chain capability, and coordinating processes between teams and departments across the countries of operation.

You have experience in a payments, operations ( e.g. supply chain) or performance improvement role, with a background in scaling operations and interdepartmental collaboration.

As Deputy COO, you have delegated authority from the MD Operations and will translate the myAgro vision into tangible improvements in the way we work and create impact to our farmers.

Responsibilities

• You will assume direct responsibility for the support and oversight of Global Ops departments. This means leading the Managers and Associates who work on process improvement, Payments, Data Quality, Business Analytics.
• You know how to structure and scale operations and teams. You will be focused on supporting different parts of the business in improving operations and in building for scale.
• Lead a team to collect thousands of payments monthly, ensuring this happens increasingly on mobile money, and partnering with providers to harmonize payments and receipt. You will build better ways to ensure and digitize payments
• You’ll work with the Business Analytics team to improve processes across the organization and identify new opportunities for scale and effectiveness.
• You will ensure seamless movement of payments from the farmer to myAgro by improving processes, compliance and transparency
• You facilitate a culture of continuous improvement by identifying and working on opportunities for process enhancement, working with teams such as commercial, customer success, finance, and the people team.
• You will oversee a portfolio of strategic projects that help accelerate growth or unlock bottlenecks.

Your Background

• You have 10+ years management operations and 5 years in VP or director level positions in a global company. You understand how to build excellence in across multiple departments.
• You are analytical and enjoy solving complex operational problems
• You are able to improve business performance by applying critical thinking
• You know how to work with different teams and can operate in a sophisticated environment leading multiple projects and partners
• You are fluent in English and already speak or want to learn French.

Our Benefits

• Comprehensive health insurance – 100% covered, including immediate family
• Around 4 weeks of paid leave each year
• Laptop and professional development stipends
• Flight benefits
• The opportunity to make a difference in the lives of some of the world’s most disadvantaged people everyday!

myAgro provides equal employment opportunities to all employees and applicants without regard to race, colour, religion, sexual orientation, marital/parental status, national origin, age, disability, political opinion, social status, veteran status, and genetics. myAgro complies with all applicable federal, provincial and local laws governing nondiscrimination in employment.