Avis spécial de vacance

SVN-CO-006-2023

Ouvert à la fois aux candidats internes et externes

Position Title : CVAC Deputy Team Leader

Duty Station : Dakar, Senegal

Category : General Service Staff, Grade G5

Type of appointment : Special Short Term 6 months with possibility of extension

Estimate start date : As soon as possible

Closing date : 31-mai-23

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental, and nongovernmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment. Applications from qualified female candidates are especially encouraged. For this vacancy, internal candidates are considered as first-tier candidates

Contexte:

Within the Department of Migration Management (DMM), Immigration and Border Governance (IBG) Division, the Immigration and Visas (IV) Unit provides at the request of and in agreement with Member States, immigration and visa policy guidance and expertise as well as technical and operational solutions related to immigration, consular and visa-related matters. The work of the unit focusses on facilitating safe, regular and orderly migration and mobility, in support of the following: a) the IOM Constitution in relation to providing migration services including processing; b) the IOM Member State Strategy in relation to providing secure, reliable, flexible and cost-effective services for persons who require international migration assistance; c) the IOM Migration Governance Framework by assisting States to provide safe and regular access to available migration channels, including implementing well administered visa and entry schemes with limited wait times and reasonable fees; d) the UN Sustainable Development Goals, Goal 10, Target 7 which seeks to facilitate orderly, safe and responsible migration and mobility of people, including through the implementation of planned and well-managed migration policies; and e) the Global Compact for Migration, primarily Objective 3 whichreferences the need to facilitate accurate information and access to visas, with pathways that respond to the needs of migrants, and Objective 5 which calls for States to enhance availability and flexibility of pathways for regular migration.

The Canada Visa Application Centre (CVAC) programme of the unit currently operates in 36 locations across the globe. Over 200 IOM staff work on this programme, assisting over 150,000 migrants annually with all forms of visa applications including temporary and permanent resident visas.

Under the supervision of the CVAC Team Leader, the incumbent will act as Deputy Team Leader assisting in the provision of guidance to and oversight of the Centre staff, day-to-day operations, and quality and integrity assurance of the CVAC operated by IOM.

Responsibilities:**

• Support the CVAC Team Leader in the provision of effective daily coordination of all CVAC activities and staff, ensuring dignified, efficient and cost-effective service delivery with integrity, in line with all contractual obligations of IRCC and VFS and with all IOM rules and regulations and CVAC operating procedures.
• Support the CVAC Team Leader in keeping up to date and maintain understanding of contract conditions to facilitate successful inspection results from audits conducted by the Canadian Diplomatic Representation by representatives of IRCC and VFS. Propose actions to address deficiencies in a timely, efficient and cost-effective manner.
• Support the Team Leader to maintain close liaison and coordination with the relevant IRCC Diplomatic Representation and with the IOM Mission and the relevant teams (finance, integrity, ICT, HR, evaluation) in IOM HQs and offices: collect and report feedback, issues, challenges, appreciations; conduct day to day communication and build of productive and positive relations. Act on behalf of the Team Leader as needed.
• Support the Team Leader in evaluating the workflow and analyzing the processing times in the CVAC; support in the evaluation of IRCC, VFS, and applicants’ feedback; support the Team Leader in the preparation of performance reports for the Sub-Regional Coordinator suggesting solutions and adjustments when requested.
• Support the Team Leader in the provision of capacity building: training, testing, and evaluation of CVAC Client Service Assistants on visa rules, visa policies, IOM regulations and policies; identify training needs and contribute to and implement plans based on feedback, sample checks and spot-check results.
• Assist in the provision of client information: distribution of application forms, information sheets and checklists regarding visa requirements; assist with telephone, e-mail, and chat inquiries from clients as appropriate (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients; marketing and providing assistance to clients with Value Added Services. Informing clients of any changes to visa requirements or submission procedures.
• Assist in the collection, returning and forwarding of complete applications as per IRCC checklists, including collecting biometrics and ensuring that 99% of biometrics collection is associated with the correct applicant: provide support to clients on the proper completion of application forms, while reviewing and collecting applications along with any supporting / additional documents, as required; ensure all packages are affixed with the correct barcode, dispatch and follow up on applications and passports; arrange appointments for visa applicants within five business days of request, as required.
• Assist in maintaining accurate and detailed records of all applications and fees received, and biometrics enrolled and report these records daily; submit all weekly and monthly reports within the specified time period;
• Perform such other related duties as may be assigned.

Required Qualifications and Experience

Education

• University degree in Political or Social Sciences, International Relations, Law, Migration Studies, Social Studies or a related field from an accredited academic institution, with three years of relevant professional experience, preferably in similar roles;

OR

• Completed High School degree from an accredited academic institution, with five years of relevant professional experience, preferably in similar roles.

Experience

• Experience in migrant-related programmes OR visa related services;
• Experience in customer service;
• Experience in liaising with governmental and diplomatic authorities and national and international institutions

Languages

IOM’s official languages are English, French and Spanish.

For this position, fluency in English and French is required (oral and written) with proven drafting and editing skills.

Proficiency of language(s) required will be specifically evaluated during the selection process,

which may include written and/oral assessments.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values – all IOM staff members must abide by and demonstrate these five values:

1. Inclusion and respect for diversity: Respects and promotes individual and cultural

differences. Encourages diversity and inclusion.

1. Integrity and transparency: Maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

1. Professionalism: Demonstrates ability to work in a composed, competent and committed
2. manner and exercises careful judgment in meeting day-to-day challenges.
3. Courage: Demonstrates willingness to take a stand on issues of importance.
4. Empathy: Shows compassion for others, makes people feel safe, respected and fairly
5. treated.

Core Competencies – behavioural indicators level 1

1. 1. Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
   2. Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
   3. Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
   4. Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
   5. Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Other:

Internal candidates of the Organization will be considered as first-tier candidates.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be required for individuals hired on or after 15 November 2021. This will be verified as part of the medical clearance process.

Only candidates residing in either the country of the duty station or from a location in a neighboring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighboring country located within commuting distance, and work permit, as applicable.

How to apply

How to apply:

Interested candidates are invited to submit their applications via e-mail to: [email protected] referring to this advertisement in the subject: “SVN-CO-006-2023 and complete name”. Application must contain a CV and a cover letter.

Only shortlisted candidates will be contacted.

Posting period:

From 18.05.2023 to 31.05.2023

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